Connecting The Customer Success Platform

This year I had the privilege to present at Dreamforce ’15 on how we’re tackling enterprise data and integrations at Salesforce.com. This is a business operations topic where many companies are struggling to make sense in an ever-shifting and growing landscape of data, technologies and software architectures. Each organization is different in how they try to solve this complex… View details.

The Programmable Enterprise

Salesforce continues to grow at a 30% rate year-over-year. As a result, our data silos continue to increase across the company. This is especially true when companies are acquired and incorporated into the overall Salesforce ecosystem. In order to continue to support a $20B dollar company by the year 2020, our internal data integration infrastructure and… View details.

Why Point-to-Point Integrations Are Evil

Salesforce has been growing at 30% year over year. In order to grow at this rate while supporting the business, IT has had to make compromises. Many of these compromises have been to defer infrastructure and architectural investments to a later date. Unfortunately, over time, IT will become the bottleneck or worse, the blocker for… View details.

Data Integration Technology Selection Considerations

The purpose of this document is to help guide and inform IT project teams to the correct integration platform for projects. Note that this is only a guide, as there can be multiple options based on the integration activities. Use the matrix in this document in conjunction with input from the Enterprise Architecture Review Board… View details.

I Love APIs 2014 Conference Notes

Last week Apigee held their I Love APIs 2014 (#ILoveAPIs) conference in San Francisco at Fort Mason. These are some of my take-away’s and general thoughts of the conference for the one and a half days that I attended.

API Days 2014 Conference Notes

Today I attended the morning session keynotes for API Days (#ApiDaysSF) here in San Francisco. The theme of the conference was Disrupting the Car Industry and Driver Experience with APIs. Of the 25 speakers, I attended the keynotes from Larry Burns, Kin Lane, Sid Bhatia, and Nick Muerdter.

Informatica World 2014 Conference Notes

Last week Informatica held their Informatica World 2014 (#INFA14) conference in Las Vegas at the Cosmopolitan. These are some of my  take-away’s and general thoughts of the conference for the few day’s that I attended.

Why IT Budgets Promote Point-to-Point Integrations

Today many IT departments have a hybrid of legacy on-premise applications and newer, more innovative Software-as-a-Service (SaaS) business applications that they need to manage. Salesforce.com is no different; we have a lot of SaaS and on-premise applications that we use to run our daily operations. Our Enterprise Application Integration program has a number of use cases that we… View details.

How To Make Salesforce Dashboards A Reality With Your Key Users

A dashboard is a collection of components that graphically displays your custom report data and gives you a snapshot of key metrics and performance indicators. Dashboards allow users to consume large amounts of information in a simple, easy to understand, graphical view. Research has shown that our brain can interpret graphical representations of data, such as graphs… View details.