One of the top reasons companies purchase Salesforce.com’s CRM Cloud is to derive clear quantitative metrics on their business. Reports in Salesforce are lists, summaries, and analyses of your data, which you can display on screen or print. They consist of a set of data that can be filtered, grouped, and displayed in a customizable graphical chart.
You might be surprised to learn how many companies start training their employees on salesforce.com without determining their long-term training strategy. Training is so crucial to user adoption. To increase adoption, you must be able to provide training to employees in a way that involves them intimately with your implementation strategy.