Today many IT departments have a hybrid of legacy on-premise applications and newer, more innovative Software-as-a-Service (SaaS) business applications that they need to manage. Salesforce.com is no different; we have a lot of SaaS and on-premise applications that we use to run our daily operations. Our Enterprise Application Integration program has a number of use cases that we support, but can be consolidated into two main concentration areas: 1) System-to-System Data Exchange, and 2) API Data Access.
You might be surprised to learn how many companies start training their employees on salesforce.com without determining their long-term training strategy. Training is so crucial to user adoption. To increase adoption, you must be able to provide training to employees in a way that involves them intimately with your implementation strategy.
How many Salesforce Administrators does your company need to employ? How do you make that decision? These are common questions I hear from friends and colleagues that are using or evaluating Salesforce. So let’s take a look at the two most important things your company should consider: staffing and capacity considerations.
Whether your company is small or large, I can’t stress the need for an executive sponsor enough. The executive sponsor is typically the person who takes the lead on a specific Salesforce initiative, such as the sales strategy, and is often the key beneficiary of the resulting ROI.